Refund policy

1. Before requesting a return

Contact BRASSERIE DALFOSSO with the order reference, the item concerned and the reason for the request before sending anything back. BRASSERIE DALFOSSO will confirm the applicable instructions, destination and any information needed to identify the return. Items sent without enough order information may take longer to review.

2. Eligibility

Eligibility depends on the return window communicated for the order, the type of product, its condition, any hygiene or customization restrictions and rights that apply in the customer's jurisdiction. A change-of-mind return and a return for a damaged, incorrect or defective item may follow different rules.

3. Damaged, incorrect or incomplete orders

Report visible damage, an incorrect item or missing components promptly to BRASSERIE DALFOSSO. Include clear photographs and keep the item, packaging and included materials until instructions are provided. This helps BRASSERIE DALFOSSO determine whether replacement, repair, missing components, a price adjustment or a refund is appropriate.

4. Return condition

Unless the return concerns a fault or another legal right, the item should be returned in the condition reasonably required by the instructions, with relevant accessories, manuals and packaging. Customers may inspect an item as reasonably necessary, but avoid use or damage beyond that inspection.

5. Return shipping

The return instructions will state who arranges and pays for shipping. Responsibility may differ for a change of mind, a merchant error, transit damage or a defective product. Use a trackable service when requested and keep proof of dispatch until the return is resolved.

6. Inspection and resolution

Returned items are reviewed against the order and stated reason. BRASSERIE DALFOSSO may request further information when the issue cannot be confirmed from the parcel. The available resolution can include replacement, repair, completion of missing items, store credit where agreed, a price adjustment or a refund, subject to applicable rights.

7. Refunds

Approved refunds are issued through the original payment method unless another lawful method is agreed. The amount may include the product price and other sums required by the applicable policy or law. After BRASSERIE DALFOSSO submits a refund, the payment provider or bank may need additional time to display it.

8. Exclusions, mandatory rights and contact

Any exclusion must match the product, have been disclosed where required and remain consistent with rights that cannot legally be excluded. This policy does not remove mandatory consumer remedies. Contact BRASSERIE DALFOSSO before ordering if return eligibility is important to the purchase. Review and adapt this starter policy with your actual return address, deadlines, costs, exclusions and governing law before publishing.