Shipping policy

1. Delivery destinations

The destinations currently available for an order are shown during checkout or confirmed by BRASSERIE DALFOSSO. Availability can depend on the product, delivery address, carrier limits, customs requirements and the Storefront's current fulfillment coverage.

2. Delivery methods

Available methods and carriers are presented where supported before payment. Some products may require a particular service because of their size, value, weight or handling requirements. Selecting a delivery method does not override a carrier restriction that applies to the address.

3. Charges and taxes

Shipping charges and any other amounts collected by the Storefront are shown before the customer submits payment. Import duties, local taxes or carrier charges that are not collected at checkout may remain the customer's responsibility when disclosed and permitted by applicable law.

4. Processing and dispatch

An order may require payment confirmation, address review, availability checks and preparation before dispatch. Processing time is separate from carrier transit time. BRASSERIE DALFOSSO will use the contact information supplied with the order if a material issue prevents dispatch.

5. Delivery estimates

Any date or range shown is an estimate unless explicitly identified as a guaranteed commitment. Carrier capacity, customs, weather, remote locations, security checks, public holidays and events outside BRASSERIE DALFOSSO's reasonable control can affect delivery. Contact BRASSERIE DALFOSSO if an order materially exceeds the information provided.

6. Tracking and receipt

Tracking is supplied when supported by the selected service. The customer should monitor carrier updates and provide any information reasonably requested for delivery. Inspect the parcel on arrival where practical and keep packaging if damage or missing contents need to be reported.

7. Address changes, failed delivery and collection

Provide a complete and accurate address, recipient name and contact details. Contact BRASSERIE DALFOSSO immediately if a correction is needed; changes cannot be guaranteed after dispatch. Additional costs caused by an incorrect address, refusal, missed collection or repeated delivery may be handled according to the disclosed carrier and merchant terms.

8. Loss, damage, customs and support

Report suspected loss, visible damage or an incomplete parcel to BRASSERIE DALFOSSO with the order reference and useful evidence. International deliveries may be inspected or delayed by customs. BRASSERIE DALFOSSO will help review a carrier issue and provide the resolution required by the order terms and applicable law. Review and adapt this starter policy with your fulfillment locations, carriers, timelines, customs responsibilities and restrictions before publishing.